Legal

Cancellation and refund policy

This draft policy should be reviewed professionally and matched to the final payment gateway and customer-support workflow.

Consultation rescheduling

A consultation may be rescheduled without charge up to 24 hours before the confirmed meeting time, subject to availability.

Itinerary review

The itinerary review service may be refundable before work has started. Once written review work has started, refunds may be limited.

Personalised itinerary

The consultation can be rescheduled up to 24 hours before the meeting. After the consultation has taken place and planning work has started, refunds may be limited to cases where the service cannot be delivered.

Failed payments and duplicate payments

Orders should remain payment pending until the backend verifies the payment notification from the payment provider. Duplicate or failed-payment cases should be reviewed against gateway records before any customer access is changed.